EMS
FREQUENTLY ASKED QUESTIONS

Order

Why can't I see any prices in the GBT web shop?

Prices are only visible once you are logged in to the GBT web shop.

I forgot my password / I can't log in!

Click on “Forgot password” and enter your email address. You will immediately be sent an automatically generated email with a temporary password. Don’t forget to check all of your email folders (including spam).

Our practice is not located in the US. Can we also order from the GBT web shop?

Unfortunately not. The GBT web shop is only for dental professional located in the US. However, we are working on expanding this.

Registration

Can I order from the GBT web shop as a private individual?

According to the law, we are not permitted to sell any items to private individuals. In addition, our business processes are designed to sell exclusively to companies. As a result, we sell exclusively to dental practices, dental laboratories, and dental training centers.

Can anyone register with the GBT web shop?

The GBT web shop is exclusively for registered dental practices, dental laboratories, and dental training centers.

What does GBT Certified mean? What are the advantages of being a GBT Certified practice?

Here you can find all relevant information on GBT certification.

How can my/our practice become a GBT Certified practice? What are the conditions?

Here you can find all relevant information on GBT certification.

We are having problems with the registration.

Send an email with your practice details to gbtshop@ems-na.com or use the contact form. We will get in touch with you shortly.

Our practice meets all criteria for official GBT certification. How can we register for this?

Send an email with your practice details to gbtshop@ems-na.com or use the contact form. We will get in touch with you shortly.

Payment

When and how do I receive my invoice?

You will receive your invoice by email immediately after placing your order. When you log in, you can view your invoice at any time under “My Orders”.

I have a voucher. How and where can I redeem it?

You can find a field to redeem the code in the order summary in the Shopping Cart.

Delivery

How much does shipping cost?

For orders under 200$, we calculate a flat rate of 29$. There are no shipping costs for orders equal or over 200$.

Which shipping provider is used to send my goods?

Shipping carriers may vary depending on your order and location. We exclusively partner with reputable and professional carriers like UPS or FedEx.

How long does delivery take?

Typically, our delivery times range from 3 to 5 days.

Complaints / Returns

I have a complaint. The items delivered are faulty or defective.

Send an email with a detailed description of the defect or fault and a photo to gbtshop@ems-na.com. We will deal with your matter as quickly as possible.

I made a mistake when placing my order. Can I cancel or retract the order before delivery?

Unfortunately, that is not possible for technical reasons. Please accept the delivery and contact us by email at gbtshop@ems-na.com upon receipt.

I changed my mind and would like to return an item or the entire order.

It is not possible to return goods that are not faulty.

This website is exclusively designed for professionals in the dentistry field.

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